Frequently Asked Questions
Since we deliver digital download product with lifetime license, refunds are only given at the discretion of the management. You should download the DEMO first to give it a go and read our guides through properly.
Frequently Asked Questions
No. Our payment processor, FastSpring is handling all of the tax / vat calculations during the checkout process. You can view the final price in your own currency at checkout and any taxes / vat applied to the products.
Frequently Asked Questions
Our payments are handled via FastSpring which is one of the biggest Ecommerce payment gateways used. They have several different options from PayPal to Credit Cards and even Online Banking options for some countries.
Add some products to cart and see what options you have!
Frequently Asked Questions
Yes. We will provide beta version of your product as soon as possible.
Frequently Asked Questions
Pre-orders are charged immediately. This is a great opportunity for you to save some cash before the product is released and you will get early access to the plug-in.
Frequently Asked Questions
If you have pre-sale questions, please use the chat option OR use contact form in the contact us page. In store purchase cases, use support tickets to file in your support request.
Frequently Asked Questions
Not at the moment. You can only control the real synthesizer with our plug-in.
In future, there will be PRO upgrades available, which will eliminate the need of the hardware completely and our plug-in works as a regular VSTi / AudioUnit / AAX instrument plug-in.
Frequently Asked Questions
You need the real hardware synthesizer which the editor is made for. If PRO upgrade is available, hardware is not required. List for requirements:
Frequently Asked Questions
Be sure to follow our User Guides to setup your DAW environment properly before using our plug-ins.
Frequently Asked Questions
Frequently Asked Questions
UPDATE 2020-April-03
Plug-ins which include User Manual in PDF format to date:
Roland JP-80×0 – Waldorf Pulse2X
You can also view User Manual in online format at User Guides section.
While we are working to write User Manuals for all of our products, you can find all the details for setting up the plug-in and synthesizer from the User Guides & Knowledge Base.
You can also find our YouTube playlist for Access VirusHC plug-in, which covers most of the DAWs in Mac and PC environment.
Frequently Asked Questions
You need to download and install FULL version of the plug-in in order to register it. Check next question for instructions.
Frequently Asked Questions
No. FULL installer will overwrite the DEMO version from your harddrive.
Frequently Asked Questions
No. Once you purchase the license for the plug-in, you are solely entitled to lifetime support for the plug-in. It does not make sense to us, that once you sell the license, we would have to start supporting a new “client”.
Frequently Asked Questions
Yes as long as the computer is yours. If we get support requests made with your license, by someone else than you, your license will be deleted.
Frequently Asked Questions
No, you can purchase the plug-in license from our store and download the license.key and full installers and bring them to your offline computer for setup.
Frequently Asked Questions
Frequently Asked Questions
UPDATE 2020-April-03
license.key needs to be located in:
[ WINDOWS ] \”login username”\Documents\Mystery Islands Music\”plug-in name”\
[ macOS * ] /Library/Audio/Presets/Mystery Islands Music/”plug-in name”/
…in order to register. Reload your project or plug-in instance in order to validate.
Frequently Asked Questions
Yes sure! We have two options:
Frequently Asked Questions
Plug-in has failed to locate the proper file or the license check failed. Make sure the license is called “license.key” in the plug-in folder and not “license.key.txt”.
If you see .txt appended, rename the file to “license.key” and try to validate again.
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