Frequently Asked Questions

Level: FAQs

Do you accept Refunds?

FAQs Knowledge Level

Frequently Asked Questions

Since we deliver digital download product with lifetime license, refunds are only given at the discretion of the management. You should download the DEMO first to give it a go and read our guides through properly.

What payment methods do you accept?

FAQs Knowledge Level

Frequently Asked Questions

Our payments are handled via FastSpring which is one of the biggest Ecommerce payment gateways used. They have several different options from PayPal to Credit Cards and even Online Banking options for some countries.

Add some products to cart and see what options you have!

Does this plug-in generate sound?

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Frequently Asked Questions

Not at the moment. You can only control the real synthesizer with our plug-in.
In future, there will be PRO upgrades available, which will eliminate the need of the hardware completely and our plug-in works as a regular VSTi / AudioUnit / AAX instrument plug-in.

What are the plug-in requirements?

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Frequently Asked Questions

You need the real hardware synthesizer which the editor is made for. If PRO upgrade is available, hardware is not required. List for requirements:

  • You need the real hardware synth, which the editor is made for.
  • 32/64-bit AudioUnit / VST host for Mac or PC.
  • MIDI interface. A good one which supports SysEx messages. Don’t buy anything which is less than 50€.
  • Direct MIDI in / out connection between your synth and the MIDI interface. No MIDI Thru connections or MIDI in only / MIDI out only connections.
  • Audio cables from the synth to soundcard or mixer in order to hear the sound.
  • At least 1600×1024 pixels resolution.

Why my DAW crashes when I set MIDI in / out from the plug-in?

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Frequently Asked Questions

Be sure to follow our User Guides to setup your DAW environment properly before using our plug-ins.

Which functions are not available in the DEMO version?

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Frequently Asked Questions

  1. User can not save requested data from synthesizer to HDD.
  2. User can not store patches from librarian to synthesizer.
  3. Total Recall is disabled. This means, your last used plug-in settings will not be sent to your synthesizer up on loading the project.
  4. Plug-in parameters are not visible for DAW to automate.
  5. Demo version can not be registered.

Where is the plug-in User Manual located?

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Frequently Asked Questions

UPDATE 2020-April-03

Plug-ins which include User Manual in PDF format to date:
Roland JP-80×0 – Waldorf Pulse2X

You can also view User Manual in online format at User Guides section.

While we are working to write User Manuals for all of our products, you can find all the details for setting up the plug-in and synthesizer from the User Guides & Knowledge Base.

You can also find our YouTube playlist for Access VirusHC plug-in, which covers most of the DAWs in Mac and PC environment.

Why plug-in displays DEMO version after purchasing the license?

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Frequently Asked Questions

You need to download and install FULL version of the plug-in in order to register it. Check next question for instructions.

Do I need to remove the DEMO before installing FULL version?

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Frequently Asked Questions

No. FULL installer will overwrite the DEMO version from your harddrive.

Can I transfer my license to someone else or include it when I sell the synth?

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Frequently Asked Questions

No. Once you purchase the license for the plug-in, you are solely entitled to lifetime support for the plug-in. It does not make sense to us, that once you sell the license, we would have to start supporting a new “client”.

Can I use my license on multiple computers?

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Frequently Asked Questions

Yes as long as the computer is yours. If we get support requests made with your license, by someone else than you, your license will be deleted.

Do I need a internet connection to activate the plug-in?

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Frequently Asked Questions

No, you can purchase the plug-in license from our store and download the license.key and full installers and bring them to your offline computer for setup.

I just purchased the plug-in, where can I download the license?

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Frequently Asked Questions

Click Downloads – Plug-ins link. Once you are there, you can download the license.key and plug-in full installers from there.

How do I add the license.key for the plug-in to register?

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Frequently Asked Questions

UPDATE 2020-April-03

license.key needs to be located in:

[ WINDOWS ] \”login username”\Documents\Mystery Islands Music\”plug-in name”\
[ macOS * ] /Library/Audio/Presets/Mystery Islands Music/”plug-in name”/

…in order to register. Reload your project or plug-in instance in order to validate.

  • Access VirusHC still needs to locate the license.key in ~/Documents/Mystery Islands Music/”plug-in name”/ until macOS Catalina supported release is ready!

Can I support your development in any way?

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Frequently Asked Questions

Yes sure! We have two options:

  1. Get subscription for one of our plug-in bundles, or
  2. Support us via Patreon. When you become a Patron, you are entitled to get deeper insights of our developments and you have a chance to make a big difference in our future development.

Why plug-in says reload license after copying license to right folder?

FAQs Knowledge Level

Frequently Asked Questions

Plug-in has failed to locate the proper file or the license check failed. Make sure the license is called “license.key” in the plug-in folder and not “license.key.txt”.

If you see .txt appended, rename the file to “license.key” and try to validate again.

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